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Openreach 2025 big shutdown of PSTN will affect security systems using traditional wirings in the UK.

Maintenance Packages

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Along with quick and easy installations, Third Eye also offers great maintenance packages that ensure that your security systems remain air-tight and you always feel safe. We have different packages to cater to all types of security devices and systems.

Intruder Alarm Maintenance Package

  • One free Call-out per year
  • 8 Hour Response to call outs
  • One Annual Maintenance Visit
  • 24hr email and telephone support
  • Full Maintenance Inspection Visit reports
  • One replacement panel battery (if required)

Intruder Alarm and Monitoring Service Package

  • One free Call-out per year
  • 24hr email and telephone support
  • Full Maintenance Inspection Visit reports
  • >One replacement panel battery (if required)
  • One Annual Maintenance Visit (Two if remotely monitored)
  • Keyholder updating provision (Remotely monitored systems)

CCTV Maintenance Package

  • Two free Call-out per year
  • 24hr email and telephone support
  • Ensuring regular back-ups are in place
  • Full Maintenance Inspection Visit reports
  • Inspecting equipment for wear and tear or damage
  • Helping you understand how to extract recorded data
  • Cleaning all lenses and checking all seals on the equipment
  • Keyholder updating provision (Remotely monitored systems)
  • One Preventative Maintenance Visit (Two if remotely monitored)
  • Checking the quality of recorded footage in day and night modes
  • Examining the robustness of cabling, batteries and power supplies

Fire Alarm Maintenance Package

  • Installation of CSL fire
  • 24-hour Telephone Support
  • 24-hour Emergency call-out*
  • Visual checking of all equipment
  • Signal test to ARC (where applicable)
  • Battery load test and check on each visit
  • 2 free emergency callouts every 12 months
  • 12-month full health check of the fire alarm system
  • 6-month partial health check of the fire alarm system
  • Report/maintenance sheets completed with each visit
*All call-outs requested will be chargeable at agreed rates